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How do I return an item? First
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Final Send your paperwork and your items to KAMMOK®: ATTN: Kammok Returns, Repairs, Recycling 8301 Lakeview Parkway Suite 111 - #151 Rowlett, TX 75088 Please be sure to ship the package with a carrier that can provide tracking and insurance. Kammok cannot replace packages lost during return shipment if proof of tracking is unavailable. How long does the process take? We will do our best to process your return or exchange within 7 business days.* (See below for how to expedite your request.) Our policy is to get repairs unpacked, done and back in the mail to you within 20 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times. We pay for repairs that we’re responsible for and charge a fair price for repairs due to normal wear and tear. We will give you the quote for repair before proceeding. How to Recycle Kammok Products We accept all Kammok products for recycling, and the
process is easy. While we encourage you to find a new home for any items that
are still useable, any Kammok product that has reached the end of its useful
life may be sent back to us to be recycled or repurposed. Instructions: 1. Simply wash the items first (see washing instructions
for each item on our website). 2. Mail them to KAMMOK at: ATTN: Kammok Return, Repairs, Recycling 8301 Lakeview Parkway Suite 111 - #151 Rowlett, TX 75088 We are developing new collection methods… more updates to come Please note: Recycling your old Kammok products
is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing
that your old Kammok gear/apparel will not end up in a landfill or an
incinerator. We Recycle Your Old Hammocks! We are committed to environmental stewardship – even when it comes to recycling competitors products. Moving Others Beyond (MOB) is a core commitment of Kammok, and we believe that this commitment extends beyond the Kammok brand. We have even been known to reward MOBsters who send in old hammocks with discounts on new Kammok products! We are currently only recycling/repurposing hammocks that are made out of either Nylon or Polyester fabrics – the gathered-end style hammock. We are working on new recycling techniques for rope hammocks, and we will give updates when we are ready to recycle these types of hammocks. Instructions for recycling your old hammock: 1. Simply wash the items first (see washing instructions
for each item on our website). 2. Please include a note that you would like to have the
product recycled, and include your name, telephone, physical address and email
address. We will send you an email
indicating receipt and a discount code for new Kammok products! 3. Mail them to KAMMOK at: ATTN: Kammok Return, Repairs, Recycling 8301 Lakeview Parkway Suite 111 - #151 Rowlett, TX 75088 What if something I order goes on sale? If something you ordered goes on sale within two weeks
of your purchase, let us know and we will adjust the price. Adjustments will be
made in the original form of payment and must be made within 14 days of the
original ship date or store purchase date. *Shipping and Processing Details Items will be returned to you in a similar fashion as
they are received: ground orders will be returned via ground shipping and
express orders via express shipping. To expedite an exchange, place your order
over the phone with us at 1-888-815-5162. You may also choose to use an
expedited shipping service (such as overnight or 2nd day). Please note that
the USPS Priority Mail is not an expedited service. Expedited orders will
receive priority processing whenever possible, and will be returned to you via
an expedited method at no extra charge. We do our best to process returns and exchanges within 7
business days. Keep in mind that we get backlogged during peak seasons and
sales, so it may take longer during those times. If the original purchase was made with a credit card, we
will credit the credit card for the returned item(s) upon receipt. The credit
card will be charged for the replacement item(s) when shipped. If you used
PayPal for your purchase and you would like an exchange, please call us at 1.888-815-5162
to make the exchange. We will need a valid credit card. If we cannot exchange
or repair the item to comply with your request, we may, at our discretion,
issue a Gift Card. For returns that do not have the original invoice, we will
use the last known sale price for its value. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter. |
